Are you interested in hospitality jobs then there we are comes with a post of Support Quality Analyst from Airbnb, canada apply soon!
Job Overview
Airbnb wants a qualified and experienced leading person for “Priority Support”. You will make sure that our top guests have great experiences. In this post, you will make sure every interaction shows the high level, personal and caring service. You will work with service teams to check quality. You will also help them improve how things run, and find new ways to meet with customer expectations.
Your goal is to help our Priority Support Ambassadors by teaching, training, and creating guidelines. You wil use data and AI to create better service. You will also help protect Airbnb’s good name. We want an experienced person with experience in high-end hospitality, top-notch service, or luxury travel. You should also have good skills in analysis and communication.
If you want to be great, like fixing problems, and can work well in a fast paced environment, then this is the perfect job for your. You may craft each chat to be a moment where people feel linked and trust us.
Company Overview
At Airbnb, we see travel as more than just visiting new places. It is a way to connect with others and feel at home anywhere. Since the founding of the company, we have grown into a worldwide group with millions of guests. Our company is in over 220 countries. Our main goal is to help everyone feel that they are at home no matter where they are in the world.
We are committed to provide great travel experiences through our platform. Our team works hard to build trust, support communities, and make sure every stay is safe and enjoyable.
At our company, diversity of ideas and backgrounds is celebrated. We believe innovation happens when everyone feels included. Whether you are helping guests, creating new platform or contributing to our services, you will be part of a culture that values empathy, creativity, and constant improvement. Join us to shape the future of travel.
Job Details
- Company Name : Airbnb
- Department : Quality Observations & Customer Experience Division
- Industry Type : Hospitality, Travel & Tourism, Luxury Customer Service
- Job Location : Canada (applicant must reside in Canada)
- Employment Type : Full-time, Permanent
- Age limit : Not specified (Must 18+)
- Nationality : Open to all qualified candidates legally eligible to work in Canada
- Language Requirement : English, Spanish (Mandatory)
- Working Hours : Standard full-time corporate hours
- Mode of Work : Remote / Work-from-home within Canada
- Application Mode : Online
- Official Website : Airbnb Official Website
Vacancy Information
- Post Name : Priority Support Quality Analyst
- Total Vacancies : Not mentioned (Likely some position)
- Salary : $71,000 – $83,000 CAD per year
Eligibility Criteria
Qualification :
- You should have a bachelor’s degree.
Experience Required :
- You should have a minimum experience of five years in luxury hospitality, five star resorts, premium travel services, or in affluent customer support.
- You should have extensive experience in quality assurance, customer experience strategy, or service training within a premium service environment.
Skill & Competencies :
- You should have fluency in Spanish and English language.
- You should have the ability to assess, analyze, and improve service quality in a highly dynamic customer support setting with high expectations.
- You should have in-depth understanding of customer service performance indicators, including the Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and customer trust analytics.
- You should have the ability to evaluate service interactions in both English and Spanish while ensuring consistent quality and adherence to priority service principles.
- You should have the ability to develop business cases, action plans, and data driven reports to present to stakeholders at all levels.
- You should be able to examine performance without bias and give useful, private feedback, changing your style based on who you’re talking to.
- You should know a lot about top-notch service methods, such as giving personal attention and taking action to help customers before they ask.
- You should be good at analyzing things, using data to check quality, measure how well things are going, and make operations better.
- You should be able to guide teams to give customers very personal support.
- You should know how to use tools to watch quality, handle projects, and create reports.
- You should have proficiency in Google Suite. For example, Sheets, Slides, Docs.
- You should have experience producing ad hoc reports analyzing NPS and CSAT detractors, as well as detailed case review and analysis.
- You should have a customer centric mindset.
- You should ensure that every interaction with priority support maintains brand trust, customer loyalty, and service excellence.
Selection Process
Application Submit > Application Screening > Quality/Technical interview > Bilingual communication assessment > Behavioral interview > Background Verification > Drug test > Final Selection
Job Responsibilities
- You will give personal, top-notch service to our high class clients.
- You will create and update training guides and service tips for our “Priority Support team”.
- You will work with quality teams and keep our service consistent.
- You will check service quality to make sure that the company meets quality standards and keeps improving.
- You will find ways to make better our processes, scripts, and support content.
- You will come up with ways to anticipate what our customers need.
- You will team up with service teams to fix performance issues, respond to customer comments, and start new quality plans.
- You will give reports with facts and figures to guide decisions and improve company’s service.
- You will make sure every customer interaction represents Airbnb’s values.
Document Required
- Your updated Resume
- Proof of eligibility to work in Canada
- Proof of Work Experience
- Educational Certificate
- Proof of Language Proficiency (English & Spanish)
How to Apply
- Open This Apply Now Link.
- Fill all the necessary fields carefully.
- Upload your updated cv
- Check all the details Carefully.
- Finally Submit Application
Important Dates
Application Status : Open Now
Closing Date : November 12, 2025
Official Source & Apply Link
- Official Source : Airbnb Official Website
- Apply Link : Apply Here
Disclaimer
This job information is shared for public awareness and sourced from the official company website. We are not a recruitment agency and do not guarantee job placements. Please apply directly through the official company career page.
Conclusion
At Airbnb, we see travel as more than just visiting new places. It is a way to connect with others and feel at home anywhere. Since the founding of the company, we have grown into a worldwide group with millions of guests. Here, you wil use data and AI to create better service. You will also help protect Airbnb’s good name. We want an experienced person with experience in high-end hospitality, top-notch service, or luxury travel.
